FAQ

General Questions

We provide cleaning services in Minneapolis, St. Paul, and surrounding areas. If you’re unsure whether we cover your location, feel free to contact us.In any case, please don’t forget about your appointments. We’ll remind you with an email or text message, but if the cleaner can’t get in the door by following your entry instructions, or if you aren’t home when you said you would be, you’ll be charged a lock-out fee.

You can book your cleaning online through our website, by phone, or by email. Our booking system is quick and easy, allowing you to schedule your cleaning in just 60 seconds.

No, you don’t have to be home. Many clients provide secure access to their property so we can clean while they’re away.

Yes! All our cleaners are fully vetted, background-checked, trained, and insured for your peace of mind.

Cleaning Services

We provide a variety of cleaning services, including:
Maid Service (regular home cleaning)
Deep Cleaning
Move-In/Move-Out Cleaning
Office & Commercial Cleaning
Post-Construction Cleaning
Eco-Friendly Green Cleaning
Special Events Cleaning
Real Estate Cleaning

Yes, we offer same-day and next-day cleanings whenever possible, based on availability. Contact us to check for openings.

Yes! We provide all necessary high-quality, eco-friendly cleaning supplies and equipment.

 

Our standard cleaning includes:

  • Dusting & wiping surfaces
  • Vacuuming & mopping floors
  • Kitchen & bathroom cleaning
  • Trash removal
  • General tidying up
    For a more detailed deep clean, we recommend our deep cleaning service.

 

Yes! All our cleaners are fully vetted, background-checked, trained, and insured for your peace of mind.

Pricing & Payments

Pricing depends on factors like property size, type of service, and frequency. You can get an instant quote online or contact us for a customized estimate.

We accept PayPal, all major credit/debit cards, and secure online payments.

Yes! We offer discounted rates for weekly, bi-weekly, and monthly cleaning plans.

Cancellations & Rescheduling

We understand that plans change! Please notify us at least 24 hours in advance if you need to cancel or reschedule your cleaning to avoid a cancellation fee.

Yes! You can reschedule anytime through our online booking system or by contacting us directly.

Pets & Special Requests

Absolutely! Our team is pet-friendly, and we use safe, non-toxic cleaning products to ensure a clean and healthy environment for your furry friends.

Yes! If you have specific cleaning requests, let us know, and we’ll tailor our services to meet your needs.

Other Questions

This depends on your lifestyle and needs! Many clients prefer:

  • Weekly or bi-weekly for busy households.
  • Monthly for regular maintenance.
  • One-time deep cleaning for seasonal or special occasions.

 

Your satisfaction is our #1 priority! If you’re not happy, contact us within 24 hours, and we’ll return to fix any issues—100% satisfaction guaranteed.

You can reach us via:
📞 Phone: (763) 222-8292
📧 Email: bookings@signatureshine.com