How to Choose a House Cleaning Service in Minneapolis (What to Look For)
MN’S #1 cleaning service How To Choose A House Cleaning Service. 8 things to check before you let anyone into your home. Skip any of these and you’re taking unnecessary risk. Instant Booking call now Verified & Loved On Buyer’s Guide How To Choose A House Cleaning Service In Minneapolis 8 things to check before you let anyone into your home. Skip any of these and you’re taking unnecessary risk. There are hundreds of cleaning services in the Minneapolis-St. Paul metro. Some are excellent. Some will damage your home, skip half the checklist, and ghost you when you complain. The difference comes down to knowing what to look for before you book. 01Insurance & Bonding — Non-Negotiable If an uninsured cleaner breaks something valuable, you’re paying for it. If they get injured in your home, you could be liable. Every legitimate company should carry general liability insurance (minimum $1 million) and be bonded. Ask for a Certificate of Insurance. A real company provides it without hesitation. 02W2 Employees vs. Independent Contractors W2 employees are hired, trained, and managed by the company. If something goes wrong, accountability is clear. Independent contractors are freelancers — the company has limited control over quality. Most app-based platforms (Handy, TaskRabbit) use contractors. Most established local companies use W2 employees. Ask directly. 03Background Checks & Vetting You’re inviting people where your family sleeps. A thorough vetting process includes criminal background checks, identity verification, reference checks, and an in-person interview. The best companies add a probationary training period before independent assignments. If a company can’t explain their process, they probably don’t have one. 04Google Reviews — Quality Over Quantity Check three things: Volume — 50+ reviews means an established track record. Recency — scroll through recent reviews, not just the overall rating. Responses — does the company respond to every review, especially negative ones? Companies that ignore reviews don’t care about satisfaction after they’ve been paid. 05Pricing Transparency — Flat Rate vs. Hourly Flat-rate gives you the total cost upfront. The team is incentivized to work efficiently. Hourly means your cost depends on how long they take. Also beware of companies advertising a low base price with “add-ons” for basics like bathroom cleaning. See our full 2026 Minneapolis pricing guide for typical costs. 06Cleaning Products & Equipment Professional-grade, non-toxic products clean just as effectively without health risks. HEPA filtration vacuums trap fine particles instead of recirculating them. Companies that invest in quality supplies care about your health. Avoid companies that use the cheapest products or ask you to provide your own. 07Consistency & Communication Ask: Will I get the same team each visit? Consistent teams learn your home. What’s your rescheduling policy? Look for 24-48 hour notice. How do I report issues? The best companies have a satisfaction guarantee with a re-clean policy. Do you send arrival notifications? Professional operations confirm bookings and send ETA updates. 08What’s Actually Included Get the full checklist — not a vague “we clean everything.” A standard recurring clean should include kitchen surfaces, appliance exteriors, bathroom disinfection, floors, dusting, and trash at minimum. A deep clean adds inside appliances, baseboards, ceiling fans, and window tracks. If they can’t provide a written checklist, they’re winging it. Warning Signs Red Flags — Walk Away If You See These ✕ No insurance documentation when asked. Hesitation means they don’t have it. ✕ Cash only or no invoice. They’re cutting corners on taxes and insurance — what else? ✕ No online presence. No Google profile, no website, no reviews means no accountability. ✕ Prices significantly below market rate. If everyone charges $150+ and they offer $60, something is missing. ✕ No satisfaction policy in writing. If they won’t guarantee their work, they don’t trust their own quality. At Signature Shine, we check every box: fully insured and bonded, W2 employees with background checks, 5-star Google reviews, flat-rate pricing, organic products with HEPA filtration, consistent team assignments, and a detailed written checklist with satisfaction guarantee. We serve Minneapolis, Edina, Minnetonka, Wayzata, Plymouth, and the entire Twin Cities metro. Common Questions Choosing A Cleaning Service FAQ Answers to the most common questions about hiring a cleaning service in Minneapolis. How do I verify that a cleaning company is insured? Ask for a Certificate of Insurance (COI). Any legitimately insured company provides this on request — it shows their provider, policy number, coverage amounts, and effective dates. If they can’t produce it, they likely don’t carry insurance. Is it better to hire a franchise or a local company? Both can provide excellent service. Franchises have standardized processes but charge more due to franchise fees. Local companies offer personalized service, competitive flat-rate pricing, and direct accountability to the owner. The key factors depend on the specific company, not the business model. What should I do before the cleaning team arrives? Pick up loose items from floors and surfaces so the team can focus on cleaning. Secure valuables and medications. Communicate focus areas. Ensure access to your home via key, door code, or being present. How do I know if the cleaning quality is good enough? After your first visit, check bathroom fixtures, kitchen surfaces, floors, and baseboards. Run your finger along surfaces. If you find issues, communicate them. A professional company addresses it immediately. If quality issues persist after feedback, switch providers. Can I tip my house cleaners? Tipping is not required but always appreciated. The standard is 15-20% for one-time cleans. For recurring clients, many people tip $10-$20 per visit or give a larger tip during the holidays. Made Your Choice? Get Your Instant Flat-Rate Quote Insured. Bonded. W2 employees. Organic products. Satisfaction guaranteed. Instant Booking or call (612) 234-5645
The Complete Move-Out Cleaning Checklist for Minneapolis Renters
MN’S #1 cleaning service The Complete Move-Out Cleaning Checklist. Room-by-room guide to pass your landlord’s inspection and get your full security deposit back in Minneapolis. Instant Booking call now Verified & Loved On Renter’s Guide The Complete Move-Out Cleaning Checklist Room-by-room guide to pass your landlord’s inspection and get your full security deposit back in Minneapolis. Moving out of your Minneapolis apartment? Your security deposit depends on passing that final inspection. Minnesota law requires landlords to return your deposit within 21 days — but only if the property meets their cleanliness and damage standards. This checklist covers every detail that Minneapolis landlords inspect. Whether you’re leaving a studio in North Loop, a two-bedroom in Uptown, or a townhome in Bloomington, this is your playbook. Pro tip: Schedule your cleaning after furniture is removed but before your final walkthrough. An empty unit is dramatically easier to clean and gives professionals full access to every surface. Kitchen ☐ Oven interior — walls, floor, ceiling, door glass (both sides), door seal. Remove racks and clean separately. #1 inspection failure item. ☐ Stovetop — remove burner grates/coils, clean underneath. Scrub drip pans. Clean knobs and area behind them. ☐ Refrigerator — remove all shelves/drawers, wash each. Clean interior walls, ceiling, floor. Wipe door seals. Clean exterior and top. ☐ Dishwasher — run empty cycle with vinegar. Wipe interior, door edges, rubber seal. Clean bottom filter. ☐ Microwave — clean interior walls, ceiling, turntable, and door. ☐ Cabinets — every shelf, interior walls, inside of doors. Remove shelf liner. Clean exterior fronts near stove. ☐ Countertops, backsplash, sink, faucet — scrub grout, remove hard water deposits. Clean under the sink. ☐ Floor — sweep corners and baseboards. Mop thoroughly. Focus under stove and refrigerator area. Bathroom ☐ Toilet — inside bowl, exterior (tank, lid, seat both sides, base), behind toilet, seat hinges. ☐ Shower/tub — scrub all tile, tub surface, shower floor. Remove soap scum and hard water. Clean grout. Clean showerhead. ☐ Sink and vanity — clean basin, faucet, handles. Remove hard water spots. Mirror streak-free. Inside vanity cabinet. ☐ Exhaust fan — remove cover and clean. Wipe fan housing. Frequently missed, always inspected. ☐ Floor — sweep corners, mop thoroughly. Behind toilet and around vanity base. Bedrooms & Living Areas ☐ Closets — empty completely. Wipe all shelves and rod. Clean floor. Wipe interior walls and door top edge. ☐ Windows — clean interior glass. Wipe sills, tracks, and frames. Vacuum debris from tracks. ☐ Walls — wipe scuff marks, fingerprints. Focus near light switches and where furniture sat. ☐ Baseboards — wipe every baseboard in every room. Non-negotiable for full deposit. ☐ Ceiling fans, light fixtures — dust blades, clean covers. Replace burnt-out bulbs. ☐ Doors — wipe both sides, frame, top edge. Clean handles and hinges. ☐ Floors — vacuum all carpet (two passes). Sweep then mop hard floors. ☐ Air vents — remove covers, wash. Wipe inside duct opening. Most Commonly Missed Items That Cost You Money On Inspection ! Top of the refrigerator — thick grease and dust ! Inside the oven — #1 deduction item ! Light switch plates — years of fingerprints ! Door tops — visible dust line ! Under the kitchen sink — supply residue ! Window tracks — dead bugs and debris ! Closet shelves — empty shelves still need wiping ! Dishwasher filter — food buildup causes odors DIY vs. Hiring A Professional A move-out clean on a two-bedroom takes most people 6-10 hours. A professional team of two completes it in 3-4 hours. When your deposit is $1,000-$2,000+ and a professional move-out clean costs $250-$400, the math is straightforward. Our move-out cleaning is designed to pass landlord inspections. We clean to a detailed checklist covering every item property managers check and provide a receipt for your records. We serve renters throughout Minneapolis, St. Paul, Woodbury, and the entire Twin Cities. Common Questions Move-Out Cleaning FAQ Answers to the most common questions about move-out cleaning in Minneapolis. How far in advance should I book a move-out cleaning? Book at least one week in advance, especially at month-end when demand peaks. If moving at month-end, book two weeks ahead to guarantee your time slot. Can I schedule a clean if furniture is still there? You can, but results are better with an empty unit. Ideally, schedule after movers take your belongings and before your final walkthrough. What if my landlord still deducts after a professional clean? Under Minnesota law, landlords must provide itemized deductions within 21 days. Having a receipt from a professional cleaning company strengthens your case if you need to dispute. Does move-out cleaning include carpet cleaning? Standard move-out cleaning includes thorough vacuuming. Professional carpet shampooing is a separate service. Check your lease — some landlords require it regardless of condition. How long does a professional move-out cleaning take? A team of two completes a studio in 2-3 hours, two-bedroom in 3-4 hours, and three-bedroom in 4-5 hours. Condition and number of appliances are the biggest time factors. Protect Your Deposit Book Your Move-Out Clean Today Designed to pass landlord inspections. Flat-rate pricing. Detailed receipt for your records. Instant Booking or call (612) 234-5645
House Cleaning vs. Deep Cleaning: What Minneapolis Homeowners Need to Know
MN’S #1 cleaning service House Cleaning vs. Deep Cleaning. They’re not the same service. Here’s what’s included in each, when you need which, and the smartest way to combine them. Instant Booking call now Verified & Loved On Service Guide House Cleaning vs. Deep Cleaning They’re not the same service. Here’s exactly what’s included in each, when you need which, and how much they cost in Minneapolis. You know you want your home cleaned, but which service do you actually need? The terms “house cleaning” and “deep cleaning” get thrown around interchangeably, but they’re very different services with different price points, timeframes, and results. Choosing the wrong one means you either overpay for what you need or end up disappointed. What’s Included: Side By Side Maintenance Standard Cleaning ✓ Countertops, stovetop, sink wiped ✓ Appliance exteriors cleaned ✓ Microwave interior wiped ✓ Toilets, showers, sinks disinfected ✓ Mirrors cleaned ✓ All floors vacuumed & mopped ✓ Surfaces dusted ✓ Beds made, trash emptied ✓ Light switches & door handles wiped Restoration Deep Cleaning ✓ Everything in standard clean, plus: ✓ Inside oven, fridge, dishwasher ✓ Behind & under appliances ✓ Inside cabinets & drawers ✓ All baseboards hand-cleaned ✓ Ceiling fans & light fixtures ✓ Window sills & tracks ✓ Air vents & registers ✓ Grout scrubbing, hard water removal ✓ Door frames, blinds, cobwebs TimeStandard: 1.5–3 hrsDeep: 3–6 hrs PriceStandard: $120–$280Deep: $200–$450+ FrequencyWeekly to monthly1–4x per year FocusMaintains surfacesRestores them When Do You Need A Deep Clean? Not every home needs a deep clean. Here are the most common situations where Minneapolis homeowners book one: First-Time CleanNever had professional cleaning? Start with a deep clean to establish a pristine baseline. Before HostingHoliday gatherings, dinner parties, family visits — when you want your home at its absolute best. Spring CleaningAfter months of Minnesota winter, dust, allergens, and stale air need a full reset. After IllnessFlu, COVID, or contagious illness. Deep clean eliminates lingering germs everywhere. Moving In or OutEven more thorough — move-out cleaning meets landlord inspection standards. Post-RenovationConstruction dust everywhere. Post-construction cleaning is specialized for this. When Is Standard Cleaning Enough? Standard recurring cleaning is enough when your home is already in good shape and you just need to maintain it. If your baseboards are dust-free, your oven doesn’t have baked-on grease, and your shower has no hard water buildup — you don’t need a deep clean. You need a good recurring schedule. The Smart Approach: Deep Clean First, Then Maintain Start with a one-time deep clean to reset your home. Then transition to a recurring schedule to maintain it without ever needing another deep clean. This approach saves money over time because recurring visits are faster and cheaper than repeated deep cleans. Your home stays consistently clean rather than cycling between dirty and freshly cleaned. We recommend this for all our clients across Minneapolis, St. Paul, Edina, Bloomington, and the entire Twin Cities metro. Common Questions House Cleaning vs. Deep Cleaning FAQ Answers to the most common questions about choosing the right service. Can I skip the deep clean and go straight to recurring? You can, but we don’t recommend it. If your home hasn’t been professionally cleaned recently, a standard cleaning won’t reach the level you’re expecting. Starting with a deep clean means recurring visits can maintain an already-clean home for better results. How often should I get a deep cleaning in Minneapolis? If you’re on a recurring schedule, most homeowners only need a deep clean once or twice a year — typically in spring after winter and again before the holiday season. Without recurring service, every 3-4 months is ideal. Does deep cleaning include inside the oven and refrigerator? Yes. A proper deep clean includes the interior of your oven, refrigerator, dishwasher, and microwave. These are not included in standard recurring visits. Our full home clean covers every appliance interior. Is deep cleaning safe for pets and children? It depends on the products used. At Signature Shine, we use organic, non-toxic, biodegradable products and HEPA filtration vacuums on every visit. Our products are safe for children, pets, and anyone with chemical sensitivities. What is the difference between deep cleaning and move-out cleaning? Move-out cleaning is even more thorough. It includes everything in a deep clean plus inside every cabinet and drawer, every closet shelf, all appliance interiors, and cleaning to landlord inspection standards. Ready For A Reset? Book Your Deep Clean Or Recurring Service Flat-rate pricing. Organic products. Vetted professionals. Satisfaction guaranteed. Instant Booking or call (612) 234-5645
How Much Does House Cleaning Cost in Minneapolis? (2026 Pricing Guide)
MN’S #1 cleaning service How Much Does House Cleaning Cost In Minneapolis?. Real pricing from a local company. No surprises, no hidden fees — just honest numbers for every home size and service type. Instant Booking call now Verified & Loved On 2026 Pricing Guide How Much Does House Cleaning Cost In Minneapolis? Real pricing, no surprises. Here’s what Minneapolis homeowners actually pay for professional cleaning in 2026. If you’re searching for house cleaning in Minneapolis, the first question on your mind is probably the price. You want a clean home, but you also want to know what you’re getting into before you book. The short answer: most Minneapolis homeowners pay between $120 and $350 per visit for professional house cleaning, depending on home size, service type, and how often you book. But the real answer depends on what you actually need — and whether you’re comparing apples to apples when you shop around. Average Prices By Home Size Home size is the biggest factor in cleaning cost. Larger homes take more time, more supplies, and often require multiple cleaners. Small 1–2 Bedrooms $120–$170 Studios and small apartments up to 1,000 sq ft. 1.5 to 2.5 hours with one cleaner. Medium 2–3 Bedrooms $170–$250 Most common size for Minneapolis homeowners. 1,000-2,000 sq ft with two cleaners. Large 4+ Bedrooms $250–$400+ Larger homes in Wayzata, Eden Prairie, and Prior Lake. Pricing By Service Type Not all cleaning visits are the same. A quick maintenance clean costs significantly less than a deep clean or specialized service. Recurring Cleaning (Weekly, Biweekly, Monthly) $120–$280 per visit The most affordable option per visit. Your home stays in good shape between cleans. Biweekly is the most popular frequency among Twin Cities homeowners. Deep Cleaning / Full Home Clean $200–$450+ per visit Everything a standard clean does, plus baseboards, inside cabinets and appliances, ceiling fans, light fixtures, window sills, behind furniture. Recommended as your first appointment. Move In / Move Out Cleaning $250–$500+ per visit The most thorough cleaning available. Every surface, appliance interior, cabinet shelf, and fixture detailed to landlord inspection standards. Post-Construction Cleaning $300–$800+ depending on scope Removes drywall dust, paint splatters, adhesive residue, and construction debris after renovation or new construction. Airbnb / Short-Term Rental Cleaning $100–$250 per turnover Fast, reliable cleaning between guests including linen changes, restocking essentials, and damage report. Hourly vs. Flat-Rate Pricing Hourly pricing ($25–$50/hour per cleaner) sounds cheaper on paper, but you never know your final cost until the job is done. A team of three at $35/hour each means $105/hour. Hourly pricing incentivizes the company to take longer. Flat-rate pricing gives you the total cost upfront before anyone steps foot in your home. The cleaning team is incentivized to work efficiently because they earn the same whether it takes two hours or three. At Signature Shine, we use flat-rate pricing exclusively. You get your exact price in 60 seconds when you book online. No surprises, no clock-watching, no hidden fees. What Affects The Price? Condition of the home. A home that hasn’t been professionally cleaned in over a year requires more work. Most companies charge more for a first-time deep clean, then offer lower recurring rates. Number of bathrooms. Bathrooms are the most labor-intensive rooms. Three or more bathrooms typically increases the price even at the same square footage. Pets. Pet hair, dander, and occasional messes add time. Some companies charge a surcharge. At Signature Shine, pet-safe cleaning is included at no extra cost. Frequency discount. Weekly clients typically pay 10–20% less per visit than one-time clients. The more frequently you book, the less work each visit requires. How To Get The Best Value Ask if cleaners are W2 employees or independent contractors. W2 employees are trained, insured, and accountable. Gig workers often have no training, no insurance, and no accountability. Confirm insurance and bonding. If an uninsured cleaner damages your property or gets injured in your home, you could be liable. Check what’s included. A $99 cleaning that skips bathrooms isn’t cheaper than a $199 cleaning that covers everything. Compare checklists, not prices. Book a recurring plan. A recurring membership saves 10–20% compared to one-time cleans. Common Questions Minneapolis Cleaning Cost FAQ Everything you need to know about house cleaning pricing in the Twin Cities. How much does a one-time house cleaning cost in Minneapolis? A one-time house cleaning in Minneapolis typically costs between $170 and $350 depending on home size and condition. One-time cleans cost more than recurring visits because the home requires more thorough attention. At Signature Shine, one-time cleans start at $149 for a 1-2 bedroom home. Is it cheaper to clean my house myself or hire a professional? When you factor in quality supplies, equipment like a HEPA vacuum, and the value of your time, professional cleaning is often comparable. A professional team of two can clean a 2,000 sq ft home in 2-3 hours versus 4-6 hours for most homeowners. Do Minneapolis cleaning services charge extra for pets? Some do — pet hair and dander add time, so some companies add a $10-$25 pet surcharge. At Signature Shine, pet-safe cleaning with HEPA filtration is included in every visit at no extra charge. How often should I have my house professionally cleaned? Most Minneapolis homeowners find biweekly cleaning is the sweet spot — frequent enough to maintain a clean home without the cost of weekly service. Homes with pets, children, or heavy foot traffic benefit from weekly. Monthly works for smaller spaces. Why do some cleaning services cost so much more than others? Price differences come down to three things: employee type (W2 employees vs. gig workers), insurance coverage, and what’s actually included. Companies with trained W2 employees, full insurance, and comprehensive checklists cost more because they deliver more. Get Started Get Your Instant Price In 60 Seconds Flat-rate pricing. No hidden fees. Organic products and vetted professionals on every visit. Instant Booking or call (612) 234-5645
Damage Protection Policy
DAMAGE PROTECTION POLICY Last Updated: February 26, 2026 At Signature Shine, we treat your home and your possessions with the highest level of respect. While we are “100% Worry-Free” and fully insured, accidents can occasionally happen. This policy explains how we handle those situations to protect both your home and our team. 1. OUR PROTECTION PROMISE We are a premium service provider. We are Fully Bonded and Insured to ensure that your property and valuables are protected while we are in your home. 2. REPORTING DAMAGE If you notice any damage that occurred during a cleaning, you must report it to us within 24 hours of the service. How to Report: Please call (763) 222-8292 or email bookings@signatureshinemn.com. Requirement: We require photos of the damage to begin a claim. This helps us understand what happened and how to fix it quickly. 3. HOW WE FIX IT If we are responsible for damage, we will make it right in one of the following ways: Repair: We will hire a professional to fix the item. Replace: We will replace the item with one of similar value. Credit: We may offer a credit toward future services. 4. WHAT IS NOT COVERED To protect our business, we cannot be held liable for: Pre-existing Damage: Scratches, stains, or breaks that were there before we arrived. Normal Wear and Tear: Items that break during normal use because they are old or worn out (such as old blinds or light fixtures). Improper Installation: We are not responsible for items not properly secured, such as loose shelving, mirrors not hung correctly, or “wobbly” furniture. Unsealed Surfaces: Damage to stone (like marble or granite) or wood floors that were not properly sealed or maintained by the homeowner. 5. VALUABLES AND TRINKETS We ask that you put away or notify us of any “irreplaceable” items (such as family heirlooms or expensive jewelry) before we arrive. While we are careful, we prefer not to handle items that cannot be replaced. 6. LIMITATION OF LIABILITY Signature Shine carries a comprehensive liability policy. Our total liability for any single claim is limited to our insurance coverage limits or the total cost of the service provided, whichever is less. 7. CONTACT US If you have any questions about how we protect your home, please reach out to our concierge team: Phone: (763) 222-8292 Email: bookings@signatureshinemn.com
Cancellation Policy
CANCELLATION & REFUND POLICY Last Updated: February 26, 2026 At Signature Shine, we treat every appointment as a promise. Because we employ a full-time, dedicated staff rather than random contractors, we rely on a consistent schedule to provide the best service in the Twin Cities. 1. OUR “NO-CANCEL” PROMISE We respect your time. We have a strict internal policy to ensure we never cancel on you last minute. When you book with us, we guarantee our arrival so you can plan your day with total peace of mind. 2. CLIENT CANCELLATIONS & RESCHEDULING We understand that life happens and plans change. To help us manage our team’s schedule, we ask for the following: 24-Hour Notice: Please provide at least 24 hours’ notice for any cancellations or rescheduling requests. Late Cancellations: Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee. This fee helps us compensate our professional cleaners for the lost time in their workday. 3. LOCK-OUT POLICY Our team needs a way to enter your home at the scheduled time (via key, code, or someone being present). If our team arrives and cannot access the home, we will wait for 15 minutes while attempting to contact you. If we still cannot gain access, the appointment will be considered a “Lock-out” and may result in a full or partial service fee to cover labor and travel costs. 4. REFUND POLICY Our goal is to provide a perfect clean every time. Because cleaning is a personalized service, we do not offer standard cash refunds. Instead, we offer a 24-Hour Happiness Guarantee: The Fix: If you are not thrilled with any area of your home, notify us within 24 hours. The Resolution: We will return and fix the specific area for free until it meets our high standards. Refund Inquiries: For any unique situations or specific questions regarding refunds, please contact our office directly at (763) 222-8292. 5. CONTACT INFORMATION To cancel, reschedule, or discuss a service issue, please reach out to us as soon as possible: Phone: (763) 222-8292 Email: bookings@signatureshinemn.com
Terms of Service
TERMS OF SERVICE Last Updated: February 26, 2026 By booking a service with Signature Shine, you (the “Client”) agree to the following terms and conditions. These terms form a binding legal agreement between the Client and Signature Shine. 1. THE SIGNATURE PROMISE We stand by our work. If you are not satisfied with any area of your home, you must notify us within 24 hours. We will return to re-clean the area for free. 2. PROFESSIONAL STAFFING We do not use random contractors or gig-workers. All services are performed by vetted, background-checked, and trained employees of Signature Shine. 3. ACCESS AND SAFETY Home Access: The Client must provide a way for our team to enter the home (key, code, or being present). If we cannot enter, a “lock-out” fee may apply. Pet Policy: We love pets, but for the safety of our team and your animals, please ensure they are secured or comfortable with strangers. Safety: For the safety of our employees, we do not move furniture over 35 lbs or clean biohazards (including animal or human waste). 4. PRICING AND PAYMENT Estimates: Final price is subject to change if the home’s condition is different than described. Payments: Payment is due at the time of service unless otherwise agreed upon. Refunds: We take pride in our work and aim to fix any issues through our 24-hour guarantee. For any questions regarding refunds, please contact us directly at (763) 222-8292. 5. CANCELLATION AND ARRIVAL Our Commitment: We provide a Guaranteed Arrival. We treat your appointment as a promise and do not cancel on you. Client Cancellations: Please provide at least 24 hours’ notice if you need to reschedule. Frequent last-minute cancellations may result in a fee. 6. LIABILITY AND DAMAGE Insurance: Signature Shine is fully bonded and carries comprehensive liability insurance. Claims: While we treat your home with total respect, accidents can happen. Any damage must be reported within 24 hours. We are not liable for damage caused by “normal wear and tear” or improperly installed items (like loose shelves or pictures). Limitation: Our liability for any claim is limited to the amount of insurance coverage we carry or the total cost of the service provided, whichever is less. 7. NON-SOLICITATION OF EMPLOYEES The Client agrees not to hire any current or past Signature Shine employee for private cleaning services outside of our company for a period of one year after the employee leaves our firm. 8. GOVERNING LAW This agreement is governed by the laws of the State of Minnesota. Any legal disputes will be handled in the courts located in the Twin Cities metro area. 9. CONTACT US If you have any questions about these terms, please reach out: Email: bookings@signatureshinemn.com Phone: (763) 222-8292
Privacy Policy
PRIVACY POLICY Last Updated: February 26, 2026 Signature Shine (“we,” “us,” or “our”) is committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy describes how we collect, use, disclose, and protect the information you provide to us through our website, mobile communications, and in-person services. 1. INFORMATION WE COLLECT We collect information that identifies, relates to, or could reasonably be linked to you (“Personal Information”). This includes: Identifiers: Legal name, service address, billing address, email address, and phone number. Payment Information: Credit card numbers or other financial data (processed securely via third-party PCI-compliant processors). Service Details: Home access codes, presence of pets, alarm instructions, and specific cleaning preferences. Technical Data: IP address, browser type, and usage data collected via cookies when you visit our website. 2. HOW WE COLLECT INFORMATION Directly from You: When you book a service, fill out a contact form, or speak with our staff. Automatically: Through website cookies and tracking technologies. From Third Parties: Such as lead generation platforms or social media if you interact with our brand there. 3. USE OF PERSONAL INFORMATION We use your information strictly for business purposes, including: Service Delivery: Scheduling, performing cleaning services, and quality control. Communication: Sending appointment reminders, invoices, and service updates. Marketing: Sending occasional promotions (you may opt-out at any time). Legal Compliance: To comply with tax obligations, insurance requirements, and safety regulations. 4. TEXT MESSAGING (SMS) & MOBILE COMMUNICATIONS By providing your phone number, you consent to receive service-related text messages from Signature Shine. Opt-Out: You may reply “STOP” to any text message to cancel. Privacy: We do not share or sell your SMS consent or phone numbers with third parties for their own marketing purposes. 5. DISCLOSURE OF INFORMATION We do not sell, rent, or lease your Personal Information. We only share information with: Employees: Our vetted, background-checked staff who require the data to perform services. Service Providers: Third-party vendors who assist with payments, email delivery, or website hosting (all are bound by confidentiality). Legal Requirements: If required by law, subpoena, or to protect the safety and rights of our company and clients. 6. DATA SECURITY We implement industry-standard security measures, including encryption and secure server protocols, to protect your data from unauthorized access or disclosure. While we strive for 100% security, no method of digital transmission is entirely foolproof. 7. YOUR RIGHTS & CHOICES You have the right to: Access the Personal Information we hold about you. Request the correction or deletion of your information. Opt-out of marketing communications. 8. CONTACT INFORMATION For questions regarding this policy or to exercise your privacy rights, please contact us: Signature Shine Email: bookings@signatureshinemn.com Phone: (763) 222-8292